Owner FAQs

Yes, beginning January 1, 2020 California added the Section 8 voucher to the protected classes in the California Fair Housing law.

Yes, California requires anybody managing property for a third party to hold a California Broker’s License. Our Broker, Jameson Shepherd, has been a licensed broker since 2016 and has been in the property management industry since 2011.

Our staff is typically not available after hours but there is always a staff member on call to handle maintenance emergencies if they arise.

Yes, in fact we require our clients to have their payments on direct deposit.

We are happy to provide a copy of the lease once it is executed. We will never ask you to sign the lease though, our management agreement gives us the authorization to sign on your behalf.

Yes! We are always happy to help our clients expand their portfolio or reinvest their proceeds into other vehicles. What sets us apart from other management companies is we are a property management company who can also buy and sell real estate. Many other companies are real estate brokerages that offer property management services. At Performance Property Management, the management service always comes first.

Your payment is delivered by direct deposit and during one of two different statement cycles we offer, either the middle or the end of the month.

At Performance Property Management rent is due on the 1st and late after the 5th. Tenants have many convenient ways to pay rent including by ACH or Debit/Credit Card through their Tenant Portal, cash using our Electronic Cash Payment program accepted at Walmart, CVS, 7-11, and ACE Cash Express, or by cashiers check or money order.

We sign a one year lease initially and then provide the tenant an option to renew that year lease or go month to month upon expiration.

Security deposits vary based on the tenants qualification but it can be anywhere from one month's rent to two months rent as set by California law.

Our services start the moment you sign your management agreement. Every property is different so depending on size or number of customizations, it could be a day to a week or more.

We manage all types of properties but our specialty is residential and commercial office spaces.

At minimum we will provide you with a basic statement, an income statement, and rent roll but our partners at Appfolio have a multitude of other reports available for you as well. At a minimum we will post those reports 1-2 times per month.

This is a question we get often and we do hold the deposit in a separate trust account. The reason for this is that money technically belongs to the tenant until they move out. In addition, to stay compliant with California laws regarding deposit returns, we have the final say over what is charged to the tenant. To fulfill our obligations to both landlord and tenant, we will hold the deposit in trust and reimburse the landlord and tenant the appropriate amounts at the end.